At THE POGAGO, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.
To be eligible for a return, your item must:
Be returned within 2 Days of receiving your order.
Be unused, unworn, and in its original condition.
Include all original packaging, tags, accessories, and documentation.
Be accompanied by proof of purchase, such as your order confirmation or receipt.
We reserve the right to refuse returns that do not meet these conditions.
You may request a return within 1 Day from the date your order is delivered.
After this period, we may be unable to accept your return or issue a refund.
To request a return, please contact our customer support team at poshleatherproducts@gmail.com with the following information:
Order number
Customer name
Reason for the return
Photos of the itemÂ
Our team will review your request and provide return instructions if your request is approved.
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
Your refund will be issued to your original payment method.
Refunds are typically processed within 15 Days after the returned item has been inspected and approved.
Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.
Original shipping charges are Non Refundable, unless the return is due to our error or a defective product.
If you wish to exchange an item for a different size, color, or replacement product, please contact us within 1 Day of receiving your order.
Exchanges are subject to product availability.
If the requested item is unavailable, we may offer:
A replacement item
Store credit
A refund (where applicable)
If your order arrives damaged, defective, or incorrect, please contact us within 1Day of delivery at poshleatherproducts@gmail.com.
Please include:
Your order number
A description of the issue
Clear photographs of the product and packaging
After reviewing your claim, we will arrange an appropriate solution, which may include:
A replacement product
A full or partial refund
An exchange
There will be no additional shipping charges for approved damaged or defective item claims.
The following items cannot be returned unless they arrive damaged or defective:
Items marked as Final Sale or Non-Returnable
Gift cards
Personalized or custom-made products
Products that have been used, damaged by the customer, or altered after delivery
Items missing original packaging, tags, or accessories
If the return is due to a damaged, defective, or incorrect item, THE POGAGOÂ will cover the return shipping costs.
If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs unless otherwise stated.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: THE POGAGO
Email: poshleatherproducts@gmail.com
Phone:+971 566864806